Return, Refund & Warranty Policy

Thank you for shopping at AUTOPLAY.COM.PK. We value your trust and strive to provide the best possible shopping experience. Please read our Return, Refund & Warranty Policy carefully to ensure a smooth and satisfying shopping experience.

1. Return Policy:

1.1 Eligibility for Returns:

  • To be eligible for a return, the product must be unused, in the same condition as received, and in its original packaging.
  • Returns must be initiated within 7 days of the delivery date.

1.2 Non-Returnable Items:

  • Certain items such as gift cards, downloadable software, and perishable goods are not eligible for return.

1.3 Return Process:

  • To initiate a return, please contact our customer support team at info@autoplay.com.pk within the stipulated time.
  • Clearly state the reason for the return and provide your order number.

1.4 Return Shipping:

  • Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product.

1.5 Refund Processing:

  • Refunds will be processed once the returned item is received and inspected.
  • Refunds will be issued to the original payment method within 7 business days.

2. Refund Policy:

2.1 Refund Eligibility:

  • Refunds are applicable for returned items that meet the eligibility criteria outlined in our Return Policy.

2.2 Refund Exceptions:

  • We reserve the right to refuse a refund if the returned item is not in its original condition or does not meet our return criteria.

2.3 Refund Methods:

  • Refunds will be issued to the original payment method used during the purchase.

3. Warranty Policy:

3.1 Product Warranty:

  • Many of our products come with a manufacturer’s warranty. Please refer to the product description for specific warranty information.

3.2 Warranty Claim Process:

  • For products covered under warranty, contact our customer support team at info@autoplay.com.pk.
  • Provide your order number, a clear description of the issue, and any relevant photos.

3.3 Warranty Resolution:

  • Our team will work with you to facilitate the warranty process, including repair, replacement, or refund, depending on the manufacturer’s terms.

Contact Information:

  • Customer Support Email: info@autoplay.com.pk
  • Customer Support Phone: 0092 51 2605718

Please note that AUTOPLAY.COM.PK reserves the right to update or modify this policy at any time without prior notice. It is the responsibility of the customer to review the policy periodically for changes.

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